How to Remove “supporttool.exe”

What is supporttool.exe?

supporttool.exe is a legitimate executable file developed by Trend Micro, Inc. This process is known as Support Tool and it belongs to Trend Micro Titanium. It is commonly stored in C:\Program Files. Cybercriminals find a way out to mimic malicious programs in the name of supporttool.exe to spread malware infection.

Affected Platform: Windows OS

How to detect whether your system is affected by supporttool.exe?

Viruses can easily affect and corrupt “.exe” files causing several system malfunctions. Below are the symptoms to check if your system is infected with the malware:

  • Problem during computer start-up.
  • Problem during program start-up.
  • Errors while running specific functions.
  • Damaged and missing link files.
  • Conflict in the process.
  • Missing or corrupted driver files.
  • Invalid Windows registry.
  • Hardware malfunction.

To further establish the infection of malware, take the following steps:

  • Go to Task Manager by pressing the combination of keys CTRL+ALT+DEL.
  • Go to the process tab and right-click on the supporttool.exe file and open its location.If the file is located outside C:\Program Files, then you should perform an antivirus scan to get rid of the malware infection.
How does Comodo Antivirus help you to protect your system from supporttool.exe malware?

Comodo Antivirus protects your system from malware attacks and also removes any existing infections. Following are the steps to effectively purge out the supporttool.exe malware from your system.

Step 1: Download and install Comodo Antivirus.

Step 2: Installation configuration frames will be displayed. Select the configuration you would like to apply.

Step 3: Select Customize Configuration option and arrange installers, configuration, and file location.

Step 4: Restart your PC.

Step 5: Wait until the Comodo Internet Security updates the antivirus.

Step 6: Initiate a quick scan that instantly begins after the update.

Step 7: If the system is infected with supporttool.exe malware or any other threats, you will be prompted with an alert screen upon scanning.

Step 8: Comodo Antivirus will remove supporttool.exe malware from your computer including all other malwares!

2

Malware Entries

First Seen: 26 June 2018 at 5:32 am
No. Company File Type SHA1 MD5 Malware
Name
Digitally
Signed
File
Version
Product
Version
Submitted
From
Malware Behavior
1 N/A Executable dbfe055635905956
54b276d34c4bf98d
0affae57
d04311063221406e
baa552fd9d624423
Win32.Neshta
.A
No N/A N/A 102.159.236.115/32 N/A
2 NetSupport Ltd Executable 0fa35ba2f5f6855c
7f1ef70a8625d754
dc10faf0
0cd3a16503beb696
2a890962e677f38b
Virus.Win32.
Sality.gen
No V11.30 V11.30 Indonesia N/A
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  • 4 items per page
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8

Safe Entries

First Seen: 26 September 2009 at 8:57 am
No. Company File Type SHA1 MD5 Digitally
Signed
File
Version
Product
Version
Submitted
From
1 Trend Micro Inc. Executable e47cfdd211a5dcf8
6e86b33d40f17a52
df390a75
ccaf27f3c96ba9e3
b4a9e9e5c02fb21f
Yes 12.0.0.115
3
12.0 10.108.51.116/32
2 Trend Micro Inc. Executable e47cfdd211a5dcf8
6e86b33d40f17a52
df390a75
ccaf27f3c96ba9e3
b4a9e9e5c02fb21f
Yes 12.0.0.115
3
12.0 United States
3 Trend Micro Inc. Executable 1dd0451bd005b839
91f5c486d8c47336
4ec70065
e5a3605537de90c8
4441c183ac91c2f8
Yes 12.0.0.115
3
12.0 Romania
4 Trend Micro Inc. Executable e47cfdd211a5dcf8
6e86b33d40f17a52
df390a75
ccaf27f3c96ba9e3
b4a9e9e5c02fb21f
Yes 12.0.0.115
3
12.0 10.108.51.235/32
Display 4 items per page
  • 4 items per page
  • 8 items per page
  • 16 items per page
  • 32 items per page
 
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