What is helpctr.exe?

helpctr.exe is a legitimate executable file developed by Microsoft Corporation. This process is known as Microsoft Help and Support Center and it belongs to Windows Operating System. It is commonly stored in C:\Program Files. Cyber-criminals find a way out to mimic malicious programs by naming them as helpctr.exe and using them to spread malware infection.

Affected Platform: Windows OS

How to detect whether your system is affected by helpctr.exe?

Viruses can easily affect and corrupt “.exe” files causing several system malfunctions. Below are the symptoms to check if your system is infected with the malware:

• Problem during computer start-up.
• Problem during program start-up.
• Errors while running specific functions.
• Damaged and missing link files.
• Conflict in the process.
• Missing or corrupted driver files.
• Invalid Windows registry.
• Hardware malfunction.

To further establish the infection of malware, take the following steps:

• Go to Task Manager by pressing the combination of keys CTRL+ALT+DEL.
• Go to the process tab and right-click on the helpctr.exe file and open its location.

If the file is located outside C:\Program Files, then you should perform an antivirus scan to get rid of the malware infection.

How does Comodo Antivirus help you to protect your system from helpctr.exe malware?

Comodo Antivirus protects your system from malware attacks and also removes any existing infections. Following are the steps to effectively purge out the helpctr.exe malware from your system.

Step 1: Download and install Comodo Antivirus.

Step 2: Installation configuration frames will be displayed. Select the configuration you would like to apply.

Step 3: Select Customize Configuration option and arrange installers, configuration, and file location.

Step 4: Restart your PC.

Step 5: Wait until the Comodo Internet Security updates the antivirus.

Step 6: Initiate a quick scan that instantly begins after the update.

Step 7: If the system is infected with helpctr.exe malware or any other threats, you will be prompted with an alert screen upon scanning.

Step 8: Comodo Antivirus will remove helpctr.exe malware from your computer including all other malwares!