How to Remove “HelpCtr.exe”

What is helpctr.exe?

helpctr.exe is a legitimate executable file developed by Microsoft Corporation. This process is known as Microsoft Help and Support Center and it belongs to Windows Operating System. It is commonly stored in C:\Program Files. Cyber-criminals find a way out to mimic malicious programs by naming them as helpctr.exe and using them to spread malware infection.

Affected Platform: Windows OS

How to detect whether your system is affected by helpctr.exe?

Viruses can easily affect and corrupt “.exe” files causing several system malfunctions. Below are the symptoms to check if your system is infected with the malware:

  • Problem during computer start-up.
  • Problem during program start-up.
  • Errors while running specific functions.
  • Damaged and missing link files.
  • Conflict in the process.
  • Missing or corrupted driver files.
  • Invalid Windows registry.
  • Hardware malfunction.

To further establish the infection of malware, take the following steps:

  • Go to Task Manager by pressing the combination of keys CTRL+ALT+DEL.
  • Go to the process tab and right-click on the helpctr.exe file and open its location.

If the file is located outside C:\Program Files, then you should perform an antivirus scan to get rid of the malware infection.

How does Comodo Antivirus help you to protect your system from helpctr.exe malware?

Comodo Antivirus protects your system from malware attacks and also removes any existing infections. Following are the steps to effectively purge out the helpctr.exe malware from your system.

Step 1: Download and install Comodo Antivirus.

Step 2: Installation configuration frames will be displayed. Select the configuration you would like to apply.

Step 3: Select Customize Configuration option and arrange installers, configuration, and file location.

Step 4: Restart your PC.

Step 5: Wait until the Comodo Internet Security updates the antivirus.

Step 6: Initiate a quick scan that instantly begins after the update.

Step 7: If the system is infected with helpctr.exe malware or any other threats, you will be prompted with an alert screen upon scanning.

Step 8: Comodo Antivirus will remove helpctr.exe malware from your computer including all other malwares!

35

Malware Entries

First Seen: 29 June 2009 at 4:57 am
No. Company File Type SHA1 MD5 Malware
Name
Digitally
Signed
File
Version
Product
Version
Submitted
From
Malware Behavior
1 N/A Executable fba4799122a3b5be
ca77ed6f1fe4146d
c6a765f2
2077c90523b7a85a
4afb5d1d1b7c1829
Win32.Neshta
.A
No N/A N/A Romania N/A
2 Microsoft Corporation Executable 8ec5e256914de24a
22d51ce0ec878edf
02249246
7206e1bc132d67f8
5c8a566a71c444c3
Virus.Win32.
Parite.gen
No 5.1.2600.2
180
(xpsp_sp2_
rtm.040803
-2158)
5.1.2600.2
180
Turkey N/A
3 N/A Executable f9a5f7a489ffb63e
7461ab187cca479a
f8c03763
33afbf3c554788d5
e724151afd95d81b
Unclassified
Malware
No N/A N/A French Polynesia N/A
4 Microsoft Corporation Executable ec0a074652d52e03
f01dc746e52091eb
12fdea38
0d5251d5e312b1a0
815c5419cb975b27
Virus.Win32.
Virut.Ce
No 5.1.2600.5
512
(xpsp.0804
13-2108)
5.1.2600.5
512
Latvia N/A
Display 4 items per page
  • 4 items per page
  • 8 items per page
  • 16 items per page
  • 32 items per page
41

Safe Entries

First Seen: 04 June 2008 at 12:52 pm
No. Company File Type SHA1 MD5 Digitally
Signed
File
Version
Product
Version
Submitted
From
1 Microsoft Corporation Executable a4d95e5f3ca171ff
135499ebaef43ea7
248d46ea
b63c804f5777fb06
94d083f321ed6071
No 5.1.2600.5
512
(xpsp.0804
13-2108)
5.1.2600.5
512
Germany
2 Microsoft Corporation Executable 59bc827ff8add4c1
fd1aa977716ad32c
37727050
b32a4db8fa8ba07a
fb1e86f8c9fb852e
No 5.1.2600.5
512
(xpsp.0804
13-2108)
5.1.2600.5
512
Philippines
3 Microsoft Corporation Executable a80197b5b2dd64f0
569a8c90f22bf4a0
92b2c88c
bad56cb2b970b4e9
e4f60a6d5cfce1da
No 5.1.2600.2
180
(xpsp_sp2_
rtm.040803
-2158)
5.1.2600.2
180
Russian Federation
4 Microsoft Corporation Executable 59bc827ff8add4c1
fd1aa977716ad32c
37727050
b32a4db8fa8ba07a
fb1e86f8c9fb852e
No 5.1.2600.5
512
(xpsp.0804
13-2108)
5.1.2600.5
512
Iran, Islamic Republic of
Display 4 items per page
  • 4 items per page
  • 8 items per page
  • 16 items per page
  • 32 items per page
 
Exclusive Offer
Get Free Endpoint Protection
Get Advanced
Endpoint
Protection

Award-Winning Security to Protect Your Clients from Cyber Attacks

Comodo Internet Security Pro

Free Antivirus protection from hackers! Get the ultimate Antivirus solution to keep your PC clean and to remove viruses from a slow or infected PC. Improve the PC performance at home or use it on-the-go!

Get Comodo Internet Security Comodo Internet Security