How to Remove “HelpCtr.exe”

What is helpctr.exe?

helpctr.exe is a legitimate executable file developed by Microsoft Corporation. This process is known as Microsoft Help and Support Center and it belongs to Windows Operating System. It is commonly stored in C:\Program Files. Cyber-criminals find a way out to mimic malicious programs by naming them as helpctr.exe and using them to spread malware infection.

Affected Platform: Windows OS

How to detect whether your system is affected by helpctr.exe?

Viruses can easily affect and corrupt “.exe” files causing several system malfunctions. Below are the symptoms to check if your system is infected with the malware:

  • Problem during computer start-up.
  • Problem during program start-up.
  • Errors while running specific functions.
  • Damaged and missing link files.
  • Conflict in the process.
  • Missing or corrupted driver files.
  • Invalid Windows registry.
  • Hardware malfunction.

To further establish the infection of malware, take the following steps:

  • Go to Task Manager by pressing the combination of keys CTRL+ALT+DEL.
  • Go to the process tab and right-click on the helpctr.exe file and open its location.

If the file is located outside C:\Program Files, then you should perform an antivirus scan to get rid of the malware infection.

How does Comodo Antivirus help you to protect your system from helpctr.exe malware?

Comodo Antivirus protects your system from malware attacks and also removes any existing infections. Following are the steps to effectively purge out the helpctr.exe malware from your system.

Step 1: Download and install Comodo Antivirus.

Step 2: Installation configuration frames will be displayed. Select the configuration you would like to apply.

Step 3: Select Customize Configuration option and arrange installers, configuration, and file location.

Step 4: Restart your PC.

Step 5: Wait until the Comodo Internet Security updates the antivirus.

Step 6: Initiate a quick scan that instantly begins after the update.

Step 7: If the system is infected with helpctr.exe malware or any other threats, you will be prompted with an alert screen upon scanning.

Step 8: Comodo Antivirus will remove helpctr.exe malware from your computer including all other malwares!

72

Malware Entries

First Seen: 11 October 2011 at 4:24 am
No. Company File Type SHA1 MD5 Malware
Name
Digitally
Signed
File
Version
Product
Version
Submitted
From
Malware Behavior
1 Microsoft Corporation Executable 5a05eeaf5f239399
396c04de177dd338
22334a28
7249f52b2e185fde
b1ce66db5c0df51e
Virus.Win32.
Virut.CE
No 5.1.2600.5
512
(xpsp.0804
13-2108)
5.1.2600.5
512
Kazakhstan N/A
2 Microsoft Corporation Executable 50fd71b3f712fe0e
cf941b6118cb4aac
39f51dba
17fb62b70ae190d2
5c224548b98e269a
Worm.Win32.M
abezat.b1
No 5.1.2600.2
180
(xpsp_sp2_
rtm.040803
-2158)
5.1.2600.2
180
Tunisia N/A
3 Microsoft Corporation Executable 246d1ea5b60719bb
ccd2063d2a024257
138f345d
596c97b02016c239
7d6aced3380bc996
Virus.Win32.
Sality.gen
No 5.1.2600.5
512
(xpsp.0804
13-2108)
5.1.2600.5
512
Ukraine N/A
4 Microsoft Corporation Executable 9e1ab216fd85cc8c
b957a37f0d38f4d7
3af70450
70e521f30d9d066f
20a18c698be78495
Virus.Win32.
Sality.gen
No 5.1.2600.5
512
(xpsp.0804
13-2108)
5.1.2600.5
512
Vietnam N/A
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8

Safe Entries

First Seen: 07 March 2012 at 7:47 am
No. Company File Type SHA1 MD5 Digitally
Signed
File
Version
Product
Version
Submitted
From
1 Microsoft Corporation Executable 046d4c42f622ddb7
c6dd3dd9ad4c3dc8
11f3a0d1
62b0abd3d0c61702
a193f92f7b769b11
No 5.1.2600.7
431
(xpsp_sp3_
qfe.180210
-0604)
5.1.2600.7
431
United States
2 N/A Executable 462252bb9048df8f
377d04b1c63efcb4
d51b4760
dd2daa2735dc857e
fe62e8af0b99c499
No N/A N/A United States
3 Microsoft Corporation Executable bd9dffa67c518c6e
9e214e7d63f3cf20
59cdc9e7
3d1bd1ab0a09c745
4537ec35129713bf
No 5.1.2600.1
106
(xpsp1.020
828-1920)
5.1.2600.1
106
Canada
4 N/A Executable 95cc18475ff8f848
6ca473c2ca5dda96
b93dc7f3
43ffd48db5166c67
1c2861685bfa4f7d
No N/A N/A Internal Submission
Display 4 items per page
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  • 32 items per page
 
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